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How surya23 Handles Your Privacy

Your account, wallet activity, and personal details are handled with care on surya23. This page explains what we collect, how it's used, and what rights you have over your own information — straightforward, no fine print buried in the middle.

Account Data ProtectedWallet Info Stays YoursContact Us AnytimeIndonesia-Region FocusClear Data Rights
surya23 How surya23 Handles Your Privacy
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Protecting your account data isn't an afterthought — it shapes how we've built every part of the platform that touches your personal information. Here's the concrete picture of what we do and why.

Account Security and Login

Every login goes through a one-time PIN sent to your registered phone or email. If a device we haven't seen before tries to access your account, the OTP step is required before any session opens. You can review active sessions inside your account settings and end any you don't recognise.

Cookie Use on surya23

Session cookies keep you logged in while you navigate between slots, live casino tables, and your wallet. Analytics cookies are separate and can be managed through your browser settings. We don't use cookies to serve third-party ads or track you outside the surya23 domain.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. If you close your account, you can request confirmation of what data is retained and under which legal basis we hold it.

Requesting Changes to Your Data

To correct your name, contact details, or linked wallet information, contact support through live chat or email with your account ID. Changes to payment method records tied to past DANA, OVO, or GoPay transactions follow a verification step before anything is updated.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your account data — what we hold, how it's used, or how to request a correction — our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or through our Telegram channel. For wallet-related queries such as a DANA or OVO deposit that isn't reflecting on your account, the payment support path is the faster route.

Live Chat Open your account dashboard and tap the chat icon. Our Indonesia support team handles data queries, account access issues, and wallet verification requests through this channel.
Email Support Send your data request or privacy question to our support address. Include your registered email and account ID so the team can locate your record without delays.
Telegram Channel Reach us on our official Telegram channel for quicker responses on account access questions. Useful for GoPay, OVO, or DANA deposit queries that need a fast reply.

Privacy Policy Questions from Real Account Holders

These are the questions we get most often about data, cookies, and account privacy on surya23. If your question isn't here, the live chat team can help directly.

We collect your name, email, phone number, and the payment details you register — such as your DANA or OVO account reference. We also log device and session data to protect your account from unauthorised access.

No. We do not sell or share your personal data with advertisers or unrelated third parties. Data is shared only with teams directly involved in running the service — payment processing, account support, and fraud prevention.

Contact our support team through live chat or email and include your registered account ID. We'll confirm what data we hold and provide a copy where local law and eligible regions permit this request.

You can request account closure and ask about data deletion through our support channels. Whether full deletion applies depends on local law and any retention requirements that apply in your region. We'll explain what applies to your account specifically.

Transaction references are kept in your account record for payment verification and dispute resolution. We don't store your e-wallet PIN or full credentials — only the reference data needed to confirm your deposit cleared correctly.

Session cookies are needed for your account to stay active. Analytics cookies can be adjusted through your browser settings at any time. Disabling session cookies will log you out; analytics cookies have no effect on your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.